Trouble/Makers

Be warned, this is not a regular design talk.

A curated list of industry professionals will lead discussions in small groups about the connection between design and social responsibility.You are encouraged to ask difficult questions.

Come ready to discuss ideas, argue your perspective, drink beer and be inspired. Walk away knowing what kind of designer you want to be.

P.S. There will be food trucks.

Organised by Thick and Oxfam Australia’s Design for Change.

Thick is a strategic design consultancy with a focus on health, education and public services. We believe in the power of business to transform the planet for good. We design and create products and experiences that improve the lives of people as well as build social, environmental and business benefit.

Oxfam Australia’s Design for Change is a unique university program run by Oxfam Australia supporting design and communications students, the creative industries and emerging professionals to use their skills, creativity and problem solving capacity for global good. Every year Design for change works with leading universities in Sydney and Melbourne to foster socially engaged design thinking and practices into the next wave of designers.

designforchange.org.au

Theme:

Partners:
Oxfam Australia, Studio Thick

Dawn O’Neill AM: Collective Impact and Social Change – a challenge and an opportunity for the Service Design community.
Collective Impact is a philosophy, a framework, an approach that is being applied to address many complex social problems in the US, UK, and now in Australia. The event, in conjunction with RSA A+NZ, will show how Collective Impact can facilitate long lasting social change by bringing cross-sector organisations together to focus on a common agenda. Dawn O’Neill AM will highlight where Service Design can play an intrinsic role in dealing with the wicked problems that beset all these initiatives and how design can contribute to facilitating improvements and better outcomes for the organisations and the people and communities they serve.

Dawn O’Neill, previously the CEO of beyondblue and Lifeline Australia, was appointed a Member of the Order of Australia for services to the community and to Mental Health in 2009. Dawn currently provides business coaching and consulting to social sector leaders in collaborative and participatory change with a particular focus on Collective Impact. She is also the Chair of STREAT, an innovative homelessness social enterprise, a Director of Ten20 a newly formed venture philanthropy organisation sup-porting community based, collective impact initiatives and a Director of Big White Wall an innovative on line mental health and wellbeing service.

You can download the presentation here.

Theme:

Partners:
Collective Impact, RSA, Service Design Network Melbourne, RMIT University

For those who have attended our successful discussion panel in 2012, it will be a delight to know that Dom was back again in Melbourne to give us a talk on ‘Designing for change in public services’.

Dominic Campbell is a digital government specialist and founder of FutureGov. FutureGov designs digital products that improve public services, especially in areas of high importance, cost and risk such as child protection and social care.

FutureGov has a 30-strong team in the UK, and has been working with local government in Australia over the last couple of years. It’s great to have Dom join us to talk about how FutureGov has used service design to transform public services.

About Dom
Dominic Campbell is a digital government specialist and social innovator with a background in government policy, communications and technology-led change.

He is an experienced organisational change agent with senior management experience in implementing successful change initiatives within the local government sector, with a primary interest in emerging uses of new media and “social” strategies to deliver public service transformation and social innovation.

Dominic was recently voted in both the top 50 most influential people in UK local government and top 50 most influential users of social networking site Twitter in the UK.

GovCamp is about more than events – it’s an invitation is to be part of an ongoing conversation to inspire and shape new opportunities for public innovation.

It is an opportunity to talk with a mix of people – from inside and outside government, from the worlds of technology and policy, of community and universities – to talk about shaping an agenda for innovation and to make a start on that agenda.

This is a call to people who want to come a be part of a conversation about innovation in government.

GovCamp is for people like you
Public sector practitioners, advisers and leaders who are excited by these challenges, who seek to better understand the risks and opportunities within emerging trends.

There are no clever corporate games; just dialogue and an open exchange of ideas.  It’s a Saturday. It’s free time, casual and as “off-the-record” as you need.  And because it’s shared conversation, you’ll take away even more than you contribute.
Courtesy of our generous organising partners, registration and catering is FREE.

Theme:

Partners:
EPA Victoria, Futuregov
Project status: Ongoing
Partners: Municipal Association of Victoria, Design Managers Australia

The Municipal Association of Victoria (MAV) is a primary professional body representing a total of 79 local councils, which provides essential community services to a population over five and a half million people in Victoria. As a major representative of government sector service providers, MAV is confronting a range of urgent social policy and service delivery issues. For instance, community safety is a priority area that includes critical services for vulnerable and marginalised groups, such as preventing violence against women and protecting vulnerable youth. The social and economic implications that arise from these priority areas continue to challenge councils, with local governments burdened with significant costs and reducing their ability to affect meaningful change (MAV 2013). This project aims to explore one facet of the complex challenges faced by MAV and its capacity to deliver effective healthcare services to communities in Victoria. It intends to understand these complex environments that are in flux and examines how to design a human-centred service delivery process that is agile and effective for the communities they serve. It is important to understand the current and future make-up of communities who receive services. Such an understanding can help to shape how services are delivered, how to address the needs of the community and plan for change in the long term. The project aims to directly contribute to this understanding by designing a process that will enable a more efficient and effective delivery service to engender a culture of responsive governance.

Design for social innovation is carving out new frontiers of knowledge in service delivery. It is an approach that invites people to be active participants in the design process. As such, MAV staff and selected community members will be involved in service design workshops. As a major industry partner on this project, Design Managers Australia (DMA) will play a key role in assisting this design process, bringing their professional design expertise in public sector policy. DMA and MAV have a strong association and history, having worked closely together to deliver effective outcomes in the area of maternity and child healthcare policy. This unique blend of expertise provides an opportunity to build on this relationship and broadens its scope in the ongoing work to strengthen the provision of essential services to Victoria’s most vulnerable communities.

Commencement date: 2013
Project status: Current

Open Table uses surplus food to create wholesome community dinners, bringing together people from all walks of life.

The project has been headed up by five RMIT University students and alumni aiming to promote community awareness; increase cross-communication and collaboration; and provide a delicious, sustainably-sourced meal for absolutely free.

The aim is to create stronger understanding and appreciation for our diverse community, and also to provide the opportunity to strengthen social skills for everyone wishing to participate more fully in our community.

On the first Sunday of each month, Open Table makes itself at home at Brunswick Neighbourhood House, 43a De Carle Street, Brunswick.

www.open-table.org

www.facebook.com/opntbl

“The Australian Public Service (APS) is increasingly being tasked with solving very complex policy problems. Some of these policy issues are so complex they have been called ‘wicked’ problems. The term ‘wicked’ in this context is used, not in the sense of evil, but rather as an issue highly resistant to resolution.

Successfully solving or at least managing these wicked policy problems requires a reassessment of some of the traditional ways of working and solving problems in the APS. They challenge our governance structures, our skills base and our organisational capacity.

It is important, as a first step, that wicked problems be recognised as such. Successfully tackling wicked problems requires a broad recognition and understanding, including from governments and Ministers, that there are no quick fixes and simple solutions.

Tackling wicked problems is an evolving art. They require thinking that is capable of grasping the big picture, including the interrelationships among the full range of causal factors underlying them. They often require broader, more collaborative and innovative approaches. This may result in the occasional failure or need for policy change or adjustment.

Wicked problems highlight the fundamental importance of the APS building on the progress that has been made with working across organisational boundaries both within and outside the APS. The APS needs to continue to focus on effectively engaging stakeholders and citizens in understanding the relevant issues and in involving them in identifying possible solutions.

The purpose of this publication is more to stimulate debate around what is needed for the successful tackling of wicked problems than to provide all the answers. Such a debate is a necessary precursor to reassessing our current systems, frameworks and ways of working to ensure they are capable of responding to the complex issues facing the APS.”

(Australian Public Service Commission 2007, p. iii)

 

File: wicked problems 2007

Sarah used Myki’s (Melbourne public transport system) complex problem as a context to introduce some of Snook’s service design processes to the participants.

Bio:
Sarah focuses on making social change happen by re-thinking public services from a human perspective. With a Masters of Design Innovation from Glasgow School of Art, Sarah is a social entrepreneur, unashamedly proving the value of design in central government and defining a meaningful role for designers in the public sector. Her work challenges the role design can play within the public sector, and as the winner of the first Scottish Social Innovation Camp, Sarah is ambitiously challenging the way governments operate and make policies through initiatives such as MyPolice.

As a fellow of Google, Sarah has a flair for using technology as an enabler and thrives leading processes of change, putting design at the heart of organisations and complex systems.

Prior to being the Director of Snook, Sarah won £20,000 for a community in Glasgow by giving local people the tools and confidence to build their own social enterprise. She also spent a year working inside Skills Development Scotland alongside their Service Design and Innovation Directorate to embed the design process in their organisation.

Sarah’s service design expertise and public sector innovation knowledge has recently taken her to keynote in Taiwan, Australia and America.

 

Sarah Drummond is the Co-founder and Director of Service Design Social Innovation outfit Snook, based in Scotland, UK. Her talk focused on public realm service design and Snook’s approach to designing new futures with citizens and governments. For example, Do-tanks for governments can use design thinking techniques and service design process as a way to innovate public services and turn policy into action in their own countries. Snook see service design as a powerful tool to solve complex social issues and designing new futures.

Sarah covered what service design is from Snook’s perspective, highlighting core principles of how they work. Various project examples demonstrated how they design inside the system (eg. Redesigning the Post 16 Learner Journey with Scottish Government) and from outside the system (eg. The Matter). Ideas such as Jams and Idea Labs are way to solve problems and collaborate across sectors. Sarah will discuss the mindset shifts needed to move towards a design-led approach to social innovation.

 

Bio:
Sarah Drummond is the Co-founder and Director of Service Design Social Innovation outfit Snook. Sarah focuses on making social change happen by re-thinking public services from a human perspective. With a Masters of Design Innovation from Glasgow School of Art, Sarah is a social entrepreneur, unashamedly proving the value of design in central government and defining a meaningful role for designers in the public sector. Her work challenges the role design can play within the public sector, and as the winner of the first Scottish Social Innovation Camp, Sarah is ambitiously challenging the way governments operate and make policies through initiatives such as MyPolice.

As a fellow of Google, Sarah has a flair for using technology as an enabler and thrives leading processes of change, putting design at the heart of organisations and complex systems.

Prior to being the Director of Snook, Sarah won £20,000 for a community in Glasgow by giving local people the tools and confidence to build their own social enterprise. She also spent a year working inside Skills Development Scotland alongside their Service Design and Innovation Directorate to embed the design process in their organisation.

Sarah’s service design expertise and public sector innovation knowledge has recently taken her to keynote in Taiwan, Australia and America.

Some of you might know TACSI (The Australian Centre for Social Innovation) already. They’re a NPO group who work with grass-roots communities to generate social change through a design-led approach. Chris is one of the leaders of their ‘Radical Re-design Team’ and comes with a pedigree, having worked in a leading public service reform design agencies – Participle – in the UK. TACSI has recently won the 2012 International Design Award in the Service Design category.

 

This workshop gave an introduction to their methods and hands-on experience to the participants whilst working in one of the complex issues on ageing. Chris brought ethnographic insights as a framework to work through this issue with us.

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