Workshop on innovating the city by Sarah Drummond, Snook
Thursday, February 21, 2013 - 3:00am to 7:00am
Level 9, Design Hub, RMIT University Victoria Street, corner of Swanston Street Melbourne, VIC Australia
Sarah used Myki’s (Melbourne public transport system) complex problem as a context to introduce some of Snook’s service design processes to the participants.
Sarah focuses on making social change happen by re-thinking public services from a human perspective. With a Masters of Design Innovation from Glasgow School of Art, Sarah is a social entrepreneur, unashamedly proving the value of design in central government and defining a meaningful role for designers in the public sector. Her work challenges the role design can play within the public sector, and as the winner of the first Scottish Social Innovation Camp, Sarah is ambitiously challenging the way governments operate and make policies through initiatives such as MyPolice.
As a fellow of Google, Sarah has a flair for using technology as an enabler and thrives leading processes of change, putting design at the heart of organisations and complex systems.
Prior to being the Director of Snook, Sarah won £20,000 for a community in Glasgow by giving local people the tools and confidence to build their own social enterprise. She also spent a year working inside Skills Development Scotland alongside their Service Design and Innovation Directorate to embed the design process in their organisation.
Sarah’s service design expertise and public sector innovation knowledge has recently taken her to keynote in Taiwan, Australia and America.